Refund policy

At OxForth, your satisfaction is our top priority. We stand behind the quality of every piece of footwear we sell. If something isn't right, we're here to make it right.

📦 Return Eligibility We accept returns within 30 days of the delivery date, provided that:

  • The item is unworn, unused, and in its original condition
  • The item is returned in its original packaging with all tags attached
  • You have a valid proof of purchase (order confirmation or receipt)

❌ Non-Returnable Items The following items are not eligible for return:

  • Footwear that has been worn or shows signs of use
  • Items marked as Final Sale or purchased during clearance events
  • Items returned after the 30-day return window
  • Gift cards

💸 Refunds Once we receive and inspect your returned item, we will notify you via email. If your return is approved:

  • Your refund will be issued to your original payment method
  • Please allow 10 business days for the refund to appear
  • Original shipping charges are non-refundable

If your return is rejected (e.g., item shows signs of wear), we will notify you and return the item to you at your expense.

🔄 Exchanges We offer size or color exchanges for defective or incorrect items. To request an exchange, contact us within 7 days of delivery. Subject to stock availability.

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • OxForth is not responsible for items lost in transit during return

⚠️ Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage or defect

We will arrange a free replacement or full refund at no extra cost to you.

📬 How to Start a Return To initiate a return or refund, please contact our support team:

📧 Email: support@oxforth.shop
📞 Phone: +1 (716) 296-0489
🏢 Address: 601 W 41st St, New York New York 10036, United States
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Please include your order number and reason for return in your message. Our team will respond within 1–2 business days with return instructions.