FAQ
Frequently Asked Questions
Have questions? We've got answers! If you don't find what you're looking for, feel free to contact us.
📦 Orders
How do I place an order?
Simply browse our store, add your favorite footwear to the cart, and proceed to checkout. It's that easy!
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make changes, please contact us at support@oxforth.shop within 24 hours of placing your order. We'll do our best to help.
How will I know my order was confirmed?
You'll receive an order confirmation email right after your purchase. Please check your spam folder if you don't see it.
🚚 Shipping
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 7–14 business days after processing.
Is shipping free?
Yes! We offer FREE shipping on all orders within the United States.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery in real time.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging. Please visit our Return Policy page for full details.
How do I start a return?
Contact us at support@oxforth.shop with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you via email. Approved refunds are processed within 10 business days to your original payment method.
Can I exchange my footwear?
Yes! We offer exchanges for defective or incorrect items within 7 days of delivery. Contact us to arrange an exchange.
👟 Products
What materials is your footwear made from?
Our footwear is crafted from premium materials designed for comfort, durability, and breathability. Product-specific details are listed on each product page.
How do I find the right size?
Please refer to the size guide on each product page for accurate sizing information.
Is your footwear suitable for sensitive skin?
We use high-quality, skin-friendly materials. If you have specific concerns, feel free to contact us before purchasing.
💬 Still Have Questions?
We're happy to help! Reach out to our support team:
📧 support@oxforth.shop
📞 +1 (716) 296-0489
🕐 Monday – Friday, 9:00 AM – 6:00 PM (EST)